One of the world's largest retirement systems, with $406 billion in combined assets under management, and ranks as one of Fortune magazine's 100 Largest U.S. companies, engaged IQ to project manage their administration system implementation.

A local hospital faced a challenge: How to reduce long waiting times in their Out Patients Pharmacy? Long waiting times at the Out Patient pharmacy was leading to a high degree of patient frustration and dissatisfaction. Additionally, pharmacy staff were working extended hours and were facing burnout. IQ applied process methodology to deliver an 81% improvement in time spent per patient prescription and dispensing of medicine.

Faced with the pressure of ensuring a quick time-to-market, as well as dealing with a myriad of partners, our client sought out IQ to provide a process solution - to build the business, as well as its processes.

Our underlying belief is that initiatives which we get involved in need to be sustainable and need to allow us to develop a long-term relationship with the organisation we are assisting. Our continued support and dedication from our volunteers has resulted in the long term sustainability of our efforts and the success of the various Feeding Scheme’s we have implemented.

IQ was set the challenge to assist in the secure collection and validation of banknotes  in a major cash operator within retail and banking environments.  Within the first 2 months, IQ was able to decrease the client’s losses in their cash operations space by 93% and refund their clients R4 million rand of unpaid amounts due to them.

A medical insurance call center servicing 15 US states and tackling over 50,000 potential medical inquiries needed an innovative solution to improve its training practices.

The IQ Business Group shows what the festive season is really about when the company hosts its annual Festive Tree party in aid of children affected by HIV.

IQ’s review department current operations and MIS, enabled the improvement of operational efficiencies and insight into issue areas beyond the operations realm.

The Business Challenge

Within a large financial institution’s credit business unit, various inefficiencies were adversely affecting operational effectiveness.  The urgency of understanding these was exacerbated by internal projects changing existing operating systems and a planned office move. The IQ Business Group with their extensive Credit Operations exposure, IT and process methodology expertise as well as their understanding of the Absa culture was preferred to conduct an independent review to understand root causes and provide guidance for improvement. IQ was asked to review the current Management Information System (MIS), processes and controls within the department.

The IQ Business Group assisted a large financial institution in the end-to-end retail Basel Model implementation.

When a revenue services government agency embarks on a tax compliance drive they were faced with a dilemma: How to handle additional volumes with the same amount of staff? The solution would involve implementing a process architecture, which would reduce turnaround times, increase productivity and ensure that consistent service levels could be delivered across the business.