The gap between qualifications and experience – increasingly manifest in South Africa as a chronic shortage of management skills – can be bridged within organisations in months rather than years.
What’s required, says Ryan Falkenberg, a Director at specialist learning consultancy Hi-Performance Learning (HPL), a subsidiary/member of The IQ Business Group, is the adoption of a work-centred approach to management training, with just-in-time learning and performance support provided at the point of need.
For many years financial institutions and other organisations have focused their customer relationship management (CRM) efforts on obtaining a “single view of the customer” and improving customer communications channels.
By obtaining that “single view”, institutions believe that they can better understand what the customer’s wants and needs, which will improve their ability to retain and grow the customer – ie sell him and her additional products.
The South African – and African – telecoms market in 2010 will be very different to the current market with considerably fewer players but far larger operators dominating the landscape.
That’s the view of Astrid Fleming, who heads up the telecoms division at The IQ Business Group, a business consultancy that combines strategic, operational and technical expertise with proven, methodologies and approaches to make businesses more efficient.
IQ Software Engineering, a division of The IQ Business Group, has developed a bespoke software solution for FNB that enables the bank to boost the management of its home loan commissions.
Previously, FNB managed the commissions manually, making the payout of commissions vulnerable to human error as well as taking a lot of extra man hours.
The IQ Business Group’s Software Engineering operation has leveraged Absa Capital’s decision to standardise on Microsoft SharePoint Server (MOSS) to revamp the company’s web portal.
IQ first developed an ASP.Net-based website for Absa Capital, the investment banking arm of Absa Bank Ltd, when the company wanted to provide customers with continually updated price information.